Overview

Enterprise Fleet Management, an affiliate of Enterprise Holdings, currently has an immediate opening for a Vendor Support Coordinator. Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

This position is responsible for providing support for our Enterprise Fleet Management vendors. This will include collecting compliance documents from vendors (W9, vendor agreements), setting new vendors up in PeopleSoft and answering vendor questions related to repair order entry and the payment approval process. In addition, the Vendor Support Coordinator will be responsible for increasing Auto Integrate system usage through vendor education and training. The ideal candidate will have proven customer service, persuasion and problem solving skills.

This exciting opportunity works 40 hours per week with a starting salary of $40,200 per year based on experience. In addition, we offer full benefits, 401K, profiting sharing and great discounts! 

Our office is located at 9315 Olive Blvd, St. Louis, MO 63132. This position is primarily work from home with the occasional opportunity to come into the office for team building activities and meetings. 

Responsibilities

• The Vendor Support Coordinator is primarily responsible for fielding inbound calls and assisting all external vendors with questions regarding the payment process and compliance, while updating and maintaining vendor data and documentation
• Act as a knowledgeable resource for internal Fleet Management offices and departments regarding vendor related questions submitted 
• Research and utilize multiple systems to provide a high level of internal and external customer service on vendor needs, while developing and maintaining relationships
• Verify banking information for new ACH set up and change requests, audit all wire transactions for accuracy prior to payment, keep vendor ACH information secure and confidential
• Solicit current and new vendors to join Auto Integrate by selling and educating the advantages and training on how to effectively use the system
• Perform administrative projects, including but not limited to, IRS compliance and internal reporting

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications Include:

• Must be willing to accept $40,200 per year 
• Must live in St. Louis, MO or the surrounding MO counties
• Minimum 1 year administrative support experience 
• Minimum 1 year customer service experience 
• Basic proficiency with MS Excel, Word, and Outlook
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

The ideal candidate will possess the following competencies:

Executing

• Takes action to meet goals and objectives
• Follows a business plan
• Accomplishes tasks according to the direction and instructions provided

Customer Service

• Provides excellent service to both internal and external customers
• Meets others’ needs in a timely manner and with a positive attitude
• Places others’ needs above one’s own needs

Detail-Oriented

• Demonstrates a strong attention to detail
• Provides facts and details when conveying information
• Thoroughly reviews information for accuracy and consistency

Analyzing

• Gathers and examines information from multiple sources
• Studies facts and details
• Considers past experiences and history

Communication

• Effectively communicates both verbally and in writing
• Clearly communicates messages, thoughts, and ideas to others
• Demonstrates strong presentation skills

Flexibility

• Readily adapts to change
• Moves easily from one task or responsibility to another