Part Time Customer Assistance Representative - Stamford, CT

Job ID 271664 Stamford, CT

Overview

 The Senior Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

 

This is a part-time position located at 

745 East Main St Stamford CT 06902

COMPENSATION FOR THIS ROLE IS $13.00/HR

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must have two years of college experience OR two years of customer service experience
  • Must be at least 18 years old
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to read, write, and speak English.
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
  • Must be willing to accept the hourly compensation of $13.00/hour
  • Aside from religious observations, must be available to work the entire schedule listed below: 

Sunday

8:15am – 1:15pm  

Monday

7:00am – 12:00pm  

Tuesday

 OFF

Wednesday

1:30pm -6:15pm 

Thursday

 OFF

Friday

1:30pm -6:15pm   

Saturday

8:15am – 1:15pm  

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