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Seasonal Sr. Customer Assistance Representative | Summer 2024- Staten Island, NY

Job ID 460612 Staten Island, NY

Overview

 

The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

 

This is a seasonal position that will start as early as May 20, 2024 and ending on or before October 17, 2024

 

 

This role is located at one of our offices within Staten Island, NY

Our Flagship office is located at 1852 Richmond Terrace, Staten Island, NY 10310

 

The starting rate of pay is $18.25 / hour. 

 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must have at least 2 years of customer service experience OR 2 years of college experience
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. 
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Aside from religious observations, must be available to work 40 hours per week during the season
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. 
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