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Customer Service Representative

Job ID 406900 Sterling, VA

Overview

The Customer Assistance Representative Sr (CAR Sr) in our Truck Rental location, will provide a high level of customer service assisting both internal and external customers by supporting their truck rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative support, and sell products and services in a Truck Rental branch. 

 

This opportunity is located at our Sterling Commercial Truck Rental Location: 

22035 Railcar Dr, Sterling, VA 20164

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 21 years old
  • Some college preferred
  • Must have at least 2 years of college experience OR 2 years accumulated experience in sales, customer service, leadership or management in the last 6 years
  • Must have a valid US drivers license for a minimum of 1 year
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future  
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

 

DOT requirements do not allow for moonlight (a 2nd job) while working in a safety sensitive position.

 

DOT Requirements: 

 

We are subject to certain Department of Transportation Regulations

  • All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
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