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Customer Assistant Representative - New London/Groton/Mystic/Old Saybrook CT

Job ID 415999 New London, CT

Overview

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Rep will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

 

This role will be located at one of our offices within the New London/Mystic/Old Saybrook Connecticut area

The New London, CT branch is located at:

453 Colman St

New London, CT 06320

 

The compensation is $17 / hour and 40 hours per week including weekends

 

 

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must have two years college experience OR at least two years of customer service experience
  • Must be at least 18 years old. 
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license for at least one year
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Aside from religious observations, must be available to work an average of 40 hours per week, including weekends
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