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Seasonal Customer Assistance Representative - Hamptons & Montauk

Job ID 245818
Location Long Island – Riverhead, Shirley, Southampton - NY - US
Description

 

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and sales. 

 

This is a seasonal position. Our season begins May 1st and ends September 30th. Seasonal employment will end on or before September 30th 2018.  The position would be in one of the following locations: Riverhead, Southampton, East Hampton and Montauk.

 


Responsibilities
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


Qualifications

  • Must Have a high school diploma or GED
  • Must be at least 18 years old
  • Must have either 2 years of customer service experience or at least 2 years of college experience
  • Must have a valid unrestricted driver’s license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
  • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
  • Apart from religious observances, must be available to work a minimum of 30 hours 

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