Force Charge Collector

Job ID 270176 Tulsa, Oklahoma

Overview

The Collector pursues balances owed from individual customers on rental transactions.  This position may also be called upon to perform account analysis and/or provide additional support for the daily activities of department.

 

This position is located at 14002 E. 21st St. Tulsa, OK 74134.

Responsibilities

  • Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges
  • Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor
  • Activate/deactivate “Do Not Rent” requests
  • Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
  • Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
  • Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
  • Research accounts to ensure billing accuracy
  • Ensure daily and monthly collections goals and requirements are met
  • Submit RAFs for both payments and small balance write offs
  • Maintain clear and concise notes in Odyssey, as well as PeopleSoft
  • Seek to improve job performance through self-assessment, skill development, training and goal  setting
  • Maintain a regular and reliable level of attendance and punctuality.
  • Perform miscellaneous job-related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • High School Diploma or GED required; Associate’s Degree preferred
  • Minimum two years of collections experience preferred
  • Proficient Microsoft Office skills (Word, Excel and Outlook)
  • Knowledge of PeopleSoft preferred
  • Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
  • Must be willing to accept starting pay of $14/hour.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

 

Knowledge/Skills/Abilities-

 

  • Ability to work independently and as a team player
  • Excellent telephone manner with strong communication skills
  • Strong customer service skills
  • Ability to research, determine and negotiate a settlement amount
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