Skip to main content

National Service Coordinator

Job ID 331728 Wentzville, MO

Overview

Enterprise Fleet Management, an affiliate of Enterprise Holdings has an opportunity available for a National Service Coordinator. Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

 

This position provides a broad range of support and assistance to both internal and external Fleet Management customers. The coordinator is responsible for fielding inbound calls and assisting customers with rentals, coordinating roadside assistance as well as answering general company inquiries. In addition, this person will also conduct follow-ups with repair facilities, tow companies and our Fleet drivers. We are looking for individuals with experience in a fast paced challenging role, who wants to provide exceptional service to every customer.  The ideal candidate will be able to think outside of the box to resolve unique challenges, adapt to change and manage competing priorities

 

This position offers a competitive compensation package that includes:

  • Minimum starting pay is $15.50/hour but can increase depending on experience and shift 
  • 401k, Profit Sharing and Full Benefits 

 

The office location for this position is 751 Parr Rd. Wentzville, MO 63385Currently, this position will train and work from home as a safety precaution due to COVID -19.  When it has been determined that office work is safe to return to, this position will remain flexible and offer opportunities for on-site and work from home options.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Facilitate the coordination of roadside assistance and replacement rentals.
  • Consult customer decision makers regarding the vehicle repair service process.
  • Communicate to sales and management personnel regarding vehicle repair status and department policies.
  • Act as the primary contact for vehicle repair follow-ups and status updates.
  • Coordinate roadside assistance and replacement rentals.
  • Assist drivers with general vehicle service questions or concerns.
  • Process credit card payment for vendors.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications include:

  • Minimum one year of customer service experience
  • Minimum one year of administrative support experience
  • Intermediate level or better of proficiency with Microsoft Word, Excel, and Outlook
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be willing to accept a minimum starting pay of $15.50/hour
  • Must have the ability to meet PC, Internet, and telephone equipment requirements

Qualified Candidates must possess the competencies:

 

Executing

  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one’s own needs

Detail-Oriented

  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency

Analyzing

  • Gathers and examines information from multiple sources
  • Studies facts and details
  • Considers past experiences and history

Communication

  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change
  • Moves easily from one task or responsibility to another
  • Is able to perform tasks or complete processes in ambiguous situations


Work from Home Requirements:

  • Must live in a (314), (636) or (573) area code
  • Have permanent residence with defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet
  • Working space with working smoke detector, fire extinguisher, and first aid kit

Work from Home Technical Requirements:

  • Computer running a mainstream supported version of Windows or MacOS (currently Windows 7+ or MacOS 12+)
  • Minimum of 4GB RAM (the cloud based system will use a minimum of 1G RAM)
  • High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
  • Workstations should connect directly to the ISP router using an Ethernet cable (wireless connections are allowed but be aware of signal strength, interference, and other factors)
  • Apple or Android smartphone is needed to download the Authenticator app (must be running a current mainstream supported operating system and Internet browser version)
  • Internet browsers: Internet Explorer, Edge, Chrome, Firefox, or Safari
  • Anti-virus software must be installed and kept running at all times (included w/ Windows 10)
  • Operating system patches must be installed and kept up to date

Enterprise reserves the right to verify your PC meets or exceeds the following requirements.

 

 

Apply Now