Overview

Enterprise Mobility at the DFW Airport has an exciting opportunity for a full time Evening Customer Service Representative. This position pays $15.77/ hour  and is located at the Dallas Fort Worth Airport at 2424 E 38th St Dallas, TX 75261.

We offer:

• Consistent 40 hour schedule
• 4 day work week
• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and Development
• NO airport clearance required

Available Schedule:

• Sunday: 12:00pm-11:00pm
• Monday: 12:00pm-11:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: OFF
• Friday: 12:00pm-11:00pm
• Saturday: 12:00pm-11:00pm

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their operation and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and provide high levels of customer service at our airport location. 

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.