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Enterprise Mobility

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Customer Service Agent - Fresno Yosemite Airport FAT

Job ID 475989 Fresno, CA
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Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. 

 

The pay for this position starts at $18.50 / hour.

 

This position is located at  our Fresno Airport location at 5175 East Clinton Way Fresno CA.

 

We offer:

 

  • Employee rental car discounts
  • Retirement savings plan including 401k
  • Training and development

 

Schedule:

  • We are looking to hire part-time - 25 hours a week
  • Candidates must have availability to work Friday, Saturday, Sunday and Monday between the hours of 9am and 12am

 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.  In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation.
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
  • Provides all customers with undivided attention while assisting them.
  • Prepares all rental and return documents accurately and completely.
  • Offers all customers assistance with directions, maps, local area information and appropriate service information.
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensures that the return date and time on the rental agreement is accurate.
  • Reviews all charges at the time of vehicle return.
  • Prepares the Rental Agreement Folder with all required information.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age
  • Must have a minimum of 1 year experience handling customer service responsibilities
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be able to understand, read, write, and speak English
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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